FAQs
E-Mail Questions
Misc
How do I access my email from home or while traveling?
Go to https://webmail.coe.ufl.edu/. The mailbox you view using webmail has all the mail you received and sent using your email software while at work. Remeber to use your Gatorlink username and password when prompted by webmail.
Mail is going to my junk mailbox that wasn't before
Exchange offers junk mail filtering at the server level, which means it gives each email a score based on certain criteria that has been know to indicate an email is spam. If that email is given a high enough score, it automatically goes into your junk mail folder, even if you have not manually told it to tag that email as junk. To turn off junk filtering at the server level, follow these steps:
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In the Navigation Pane on the left click "Options"
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Scroll down to the "Privacy and Junk E-mail Prevention"
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Select "Filter Junk E-mail." Check the Junk E-mail folder regularly to ensure that you do not miss messages that you want to receive
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Scroll back up to the top and click "Save and Close"
Where is my email stored, on the server or my computer?
The answer is both, on your local computer and the server. Email is delivered to the server first, then when you open your email software, it downloads all your email to your computer. You can then view that email offline if you do not have an active Intenet connection. As you use your email program, it is continually syncing your email with the server.
How do I change how my name is displayed when people search through the Global Addres book?
Sign in to https://my.ufl.edu and click on "My Account" then on "Update My Directory Profile." Now click on your name at the top of the page where you see your name listed with your UF ID next to it. Now click the radio button below "Directory Name" and click the "Edit Selected Name" radio button. There are several options on this page, but to change the way your name is displayed, only fill out part 2. The correct format for Display Name and UF Business Name is: LastName, FirstName MI JR.
How does Entourage compare with Eudora?
How do I check my email from my web-enabled device?
For those of you that have a web enabled mobile device (Cell phone, pda, etc.). You can now check your email through that device:
https://webmail.coe.ufl.edu/oma
I keep receiving a system administratorwarning about my stating, "Your mailbox is over its size limit," even though I've moved messages off the server.
Your "Sent Items" or "Deleted Items" folder may be very large. Empty those folders out as well. To delete items from your Sent Items folder, select all items in that folder and press the delete key. Now right-click (PC/Outlook) or Ctrl-click (Mac/Entourage) on the Deleted Items folder and select "Empty Deleted Items Folder."
How can I send to an email distribution list, but not have it send to one or more people on that distribution list?
This can only be done using Outlook on a PC. If you don't use Outlook, just find a PC in the college to log on to with your full Gatorlink email address as the username, and you can accomplish this task. This is how you do it:
Compose a new message and type the name of the distribution list in the To field (e.g. COE-L-EVERYONE). Hit the tab key, then click on the "Check Names" icon. This process just looks up the name in the directory to ensure it is a valid distribution list; it should have placed a + character next to the distribution name. Click on that plus and all the names in that distribution list will be expanded. Just delete the names you don't want the message sent to. Keep in mind there may be other distribution lists within your distribution list and that user(s) may be a member of those lists. That being the case, scan the list of names in the list to find any other lists with a + character next to them and click on the + to expand the names and delete the user if that user exists in that additional list.
How do I add an email to my Junk Senders list?
If you receive an email you consider to be junk email, right click (or control click) the bad email and add it to the blocked sender's list. All future emails for this address will go directly to your Junk E-Mailfolder.
How do I send email to public@coe.ufl.edu?
You must use either Outlook, Entourage, or Webmail to send to public@coe.ufl.edu.
Misc Questions
How do I submit a tech support request?
Go to https://education.ufl.edu/support/index.php?pg=request. If you have an immediate need for support, call the Technology office (392-0726 ext. 234) and a support tech can be located and dispatched to your location as soon as possible.
How do I connect to a COE Intranet/Extranet site?
Off campus connections to an "Intranet" site will require a VPN connection to UF's network. For more information on the software needed and steps on how to connect to the UF network, visit UF's Network services page about UF's VPN Service.
Log on to the Intranet at https://intranet.coe.ufl.edu
NOTE: Requires VPN connection to UF's network for off campus users. See note above for more information on how to connect to UF's VPN service.
Log on to the Extranet at https://extranet.coe.ufl.edu/
NOTE: On or off campus connections to the "Extranet" will not required the use of UF's VPN software.
1. The Safari web browser on the Macintosh is now supported. However, Safari will not render Event calendars that are configured to display in the calendar grid format. Either use a different browser, preferably Firefox, or request the site administrator change the calendar to use a list format.
2. On all browsers except Internet Explorer on a Macintosh (Mac info below), enter your username in one of the following ways (start with the first option). If your gatorlink ID is joegator
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joegator@ufl.edu
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UFADjoegator
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joegator
3. If you are using Internet Explorer (IE) on a Macintosh, only enter your Gatorlink ID as the username, not the @ufl.edu part. Also, IE will prompt you for a "Domain" at the same time it prompts for your username and password. Enter UFAD for the domain.
4. If all the above tips do not solve the problem, try logging into my.ufl.edu. If you can do that successfully, log onto my.ufl.edu and change your Gatorlink password. Wait about 15 minutes or so and try to log on to the intranet or extranet. If it still fails, delete your web browsers cache, quit the browser and restart it, then try to connect again.
5. If all else fails, please stop by and see John Donaldson or Jeff Koviack in the OITT office at Norman Hall Suite 124.
How do I change my Gatorlink password?
Sign on to https://my.ufl.edu/. Once you are logged on, click on "My Account," then click on "Change My Password."
How do I connect to the Educator Assessment System?
The Educator Assessment System (EAS) is located at www2.coe.ufl.edu/uas. A support page can be accessed here if you are having trouble connecting to the UAS.
How do I check out multimedia equipment?
Click here to view procedures for checking out equipment.
